Privacy Policy

Introduction

At Mdar, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, website, and services.

Information We Collect

Personal Information

We may collect personal information that you provide to us, including but not limited to:

• Name, email address, phone number, and date of birth
• Payment information, such as credit card details (stored securely via third-party payment processors)
• Profile pictures and other information you choose to provide
• For drivers: vehicle information, driver's license, and other required documentation
• Communication preferences and feedback

Location Data

To provide our ride-hailing services, we need to collect precise location data from your device. This includes your pickup and drop-off locations, as well as the route taken during your trip.

Transaction Information

When you use our services, we collect information about your transactions, including the date, time, amount charged, distance traveled, and other details related to the ride.

Usage and Preferences

We collect information about how you interact with our app, your preferences, and your device information including IP address, device type, operating system, and mobile network information.

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process your transactions and send related information
• Connect riders with drivers and facilitate rides
• Communicate with you about our services, promotions, and updates
• Verify your identity and prevent fraud
• Comply with legal obligations

Information Sharing

We may share your information with:

• Drivers and riders to facilitate your ride
• Service providers who perform services on our behalf
• Law enforcement or other parties when required by law or to protect our rights
• Business partners, with your consent, for marketing purposes

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, accidental loss, alteration, or disclosure.

Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to or restrict the processing of your information
• Data portability

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the 'Last Updated' date.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: privacy@mdar.sa
Phone: +966 XX XXX XXXX
Address: Riyadh, Saudi Arabia